We strongly believe that Quality and reliable service is the corner stone of our organisation. Over the decades of our successful operations we are implementing a solid quality Service strategy resulting in building an excellent goodwill and recognition from our clients and the market in general.
The relationships with our clients are crucial to our long-term success. That’s why we make sure existing customers remain a key priority long after they’ve purchased our products. Our customer support services are designed to ensure that productivity and operation uptime remains at the highest possible rate and that customer needs are fully satisfied.
Service is provided directly from our company and through our service centres in all districts. However given the short distances to any point in Cyprus from our headquarters in Limassol many customers prefer the direct service / contact with our company.
We offer to our thousands of customers a choice of technical support options so that they can select the service level that best suits the needs of their business. We provide an on-site or a return-to-base service for all equipment that we sell. We can deploy high-level technicians and engineers directly to customer locations, swiftly providing assistance at the source. Alternatively, we can check and assist devices remotely, providing an even faster response to any customer requirement.
We understand that the availability of genuine supplies, consumable & parts are critical to reliable performance and productivity, and we keep high stock levels to ensure that routine maintenance and unexpected emergency repairs are speedily managed and rectified.
Our technical team is fully trained by the manufacturer (TOSHIBA) on all models as they come to market – meaning that at all times we are able to fully:
- Utilize and implement the features of our solutions
- Face any possible technical obstacles or malfunctions
- Provide latest updates on firmware and versions
- Maximize uptime and productivity
Further to the manufacturer, we organise in-house trainings and also participate in others. We consider training a key ingredient in our recipe of success and a major investment in our human power.
As a result of our trained and qualified technicians our technical dept has won major international competitions (group and individuals) earning prestigious awards and recognition.
We do not rest on our results but keep investing not only in human power but also in Customer support services and technical dept infrastructure:
- Service call centre
- Custom made comprehensive service software
- Latest technology of diagnostics tools and applications
- On line automated support and ordering systems with the manufacturer
- Remote support tools
- Fleet management solutions
- Each technician has available one service car at all times in order to be able to serve promptly our clients
All the above are aiming to bring SMS (Service Maintenance and Support) at an even higher level. In spite the necessary tools, applications and atomisation our service will always based on our foundation service principle. QUALITY SERVICE WITH THE A PERSONAL TOUCH.